NameCheap or NameCheat?

I have regretted few things of late more than signing up for a year's worth of hosting with NameCheap. Over one hundred hours were lost chasing problems on my web site, problems that were caused by NameCheap. On three different occasions, I contacted their Help / Chat team to no avail. Each time, the individual I chatted with would respond to my query with a one-liner, "The server is operational," and simply ignore all further questions. In one case, I waited in chat for over an hour to see whether any other information would be forthcoming. Namecheap also ignored a support ticket that I initiated.

Due to the amount of work involved in starting over, I was reluctant to transfer my domain to another host, but I'm glad I did, though it cost me a sleepless all-nighter configuring things. The money I paid NameCheap, I have lost, I have no doubt. I think NameCheap should be renamed NameCheat, because they cheat their customers. If you want a web site that works only 80% of the time and on other occasions reports an error message to your users, then by all means, go with NameCheat.

Namecheat
Aggravation in your life!
Domain Registration with FREE glitches / sluggishness / clueless tech support

Suggested new logo for the NameCheat web site.
The new host, BlueHost, works flawlessly, and the technical support is far superior to the amateur hour over at NameCheap. I spoke with real, live people on the phone who knew what they were talking about. Bluehost is a little bit more expensive, but I would rather pay more for a host that works as advertised rather than lose one hundred additional hours troubleshooting problems caused by NameCheap's incompetence and failure to communicate with customers.

by igor 04:20 4 replies by igor 09:32 0 comments