Here's what happened when I tried to chat with one of their "helpful technicians." I should note that the screen also said that I had a 110-minute wait ahead of me, but the screen capture didn't get that part.
Wednesday, December 19, 2012
ASUS Warranty & Support
The web site for ASUS is designed with one purpose in mind, to deter warranty/service/repairs. After navigating through their maze of a web site for an hour, I can testify that it is difficult at best to get service on warranty on any ASUS product. If you finally, after much searching, find the link to the web site that handles warranties (why couldn't they incorporate that into the main site?), then if you click on it, you will log on to the web site--and get a blank, white screen, with no text and nothing to click on. That's ASUS customer service for you.
Here's what happened when I tried to chat with one of their "helpful technicians." I should note that the screen also said that I had a 110-minute wait ahead of me, but the screen capture didn't get that part.
Here's what happened when I tried to chat with one of their "helpful technicians." I should note that the screen also said that I had a 110-minute wait ahead of me, but the screen capture didn't get that part.
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