My electric Black & Decker weed eater broke after three years of service. I imagined I'd have to buy a new one. I emailed the manufacturer and got the runaround. They told me I did not enter the model number in the correct space in my email. They have an automated email bot that requires all information to be entered in a precise location. After my second email bounced, I called the toll-free number, was put on hold, and then spoke with a CSR, who told me the nearest repair facility was a hundred miles away. I called the repair center, and they said the weed eater's warranty had probably expired, but they weren't sure, so they suggested that I take it back to the store I bought it from, Home Depot. Trouble was, I didn't have any receipt.
The CSR at Home Depot said, "Go ahead and pick out a new one." I was flabbergasted. I expected to come home empty-handed, and at any other store, that would have been the case. I felt grateful and picked a box that had been damaged in shipping, although the weed eater itself was fine. That was my way to pay back Home Depot for doing the right thing.
Some people probably abuse the privilege of return. In areas where returns are abused, store policy may require a valid receipt.
I remain a big fan of the Home Depot chain and prefer it over all competitors. I have had good experiences there on a consistent basis.
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