Showing posts with label consumer goods. Show all posts
Showing posts with label consumer goods. Show all posts

Monday, September 26, 2011

Seller Beware on Ebay

I used to sell valuable stuff ($2000+) on Ebay, back in the day, but Ebay has made a lot of changes over the years making the environment hostile for sellers. First, sellers can no longer leave negative feedback, but buyers can in every case, even if a seller cancels a transaction and attempts to refund the purchase. So, abusive buyers don't have any trail behind them.

It used to be that safer forms of payment could be used, such as a postal money order, but Ebay makes it difficult to use anything but Paypal. Paypal almost always rules against a seller in the event of any dispute. So, it seems quite a simple matter for a dishonest buyer to steal from a seller, especially a low-volume seller who does not have a legal department on staff. "I never received my item" is one possible lie, but a more cunning one is, "The item I received was not as described in the auction," which is impossible to disprove, and as noted above, Paypal always rules in favor of the buyer. So, as a seller, there is a chance that you will become a victim of theft that involves a significant amount of aggravation and humiliation added for good measure. Ebay suggests that you factor such losses into your business plan. It is like shoplifting, they say. Incidentally, if you are stolen from, you will also be charged Ebay and Paypal fees, increasing the amount of your loss.

I still sell on Ebay, but after a buyer blackmailed me over a $5 transaction, threatening to leave negative feedback unless I sent him free stuff, I opted to remove all auctions that are for items greater in value than $100. Buyers are acting in an unsavory manner, abusing the system to their advantage. Ebay doesn't care, because they still make money, no matter what happens to the seller.

The total amount of fees that Ebay charges is another matter. For me, they have been in the 16% to 18% range. Ebay also undercharges buyers on shipping costs on a pretty regular basis.

Overall, I think the usefulness of Ebay is not what it once was, and I would welcome a strong competitor. As far as I am concerned, Ebay is a good place to sell junk that would otherwise go into the garbage. I don't intend to sell anything valuable on Ebay ever again.
by igor 04:20 8 replies by igor 09:32 6 comments

Friday, September 23, 2011

Netflix

Netflix is catching a lot of flak in the media. Here's the real reason why. They are caught between a rock and a hard place. On the one hand they want to provide the maximum amount of shows at the minimum price, whether via DVD or streaming. On the other hand you have the Entertainment Studios that are worried about people copying those streams. It is easier to copy a stream than to copy a DVD, from what I gather on a cursory examination. Also the "unlimited" spec is really a tad too generous if you ask me. There really is no foolproof way to protect copyrighted media. Where there's a will, there's a way to copy. Every hacker knows this.

I'm not sure what the solution will be, but I do sympathize with Netflix. I think their hands are tied by the policies of the studios.

I used to use Netflix, but their content selection does leave a lot to be desired. If all movies of more than a year old were available for streaming, it would be worth it, even if Netflix charged $.50 per hour, which I think is fair enough.
by igor 04:20 8 replies by igor 09:32 6 comments

Thursday, September 15, 2011

Charter Cable Still Doesn't Get It

I received yet another letter from Charter Cable offering internet, tv, and phone for $60/mo. and deposited it directly into the trash can like the fifty previous letters before it.

Charter still doesn't get it, six years after I left them.

It's not the price.

It's not the features.

It's reliability.

With Charter, I went without Internet for days and weeks at a time because of unexplained technical problems on their side. That's something I remember. Refunds for those time periods were promised--only if requested--but never materialized. So I don't care if Charter offers the bundle for $30, I'm not biting.

They need to work on reliability, followed by reliability, and thirdly, reliability.

When Internet service goes out, they should refund the customer's bill for the Entire Month. If they had that policy and were consistent about following it, then I'd sign up again. Otherwise, no. I don't need Bozo the Clown as my Internet Service Provider.

Meanwhile, there's a landfill somewhere with all the crap Charter has mailed me over the years trying to woo me back.
by igor 04:20 8 replies by igor 09:32 6 comments

Tuesday, August 16, 2011

Seagate Hard Drive Barracuda 7200.11: Garbage

I was one of the unlucky loyal Seagate customers that purchased a Seagate hard drive, Barracuda 7200.11, only to have it decide one day out of the blue to turn into a brick. The 7200.11 suffers from a known firmware issue.

I used to be a fan of Seagate. Long ago, they had a better reputation. Today, Seagate makes quite clear on their web site that they prefer to keep the money than to honor their warranty. I investigated the RMA/Warranty terms, and they are outlandishly unfair. First of all, they have placed about an hour's worth of barriers on the web site before an RMA can be accessed. They assume that they customer has never used a computer before, and require everyone to jump through about twenty hoops before even getting to the RMA/Warranty process.

Their fine print is mind-boggling in its minute details. To return a drive to Seagate is to risk adding insult to injury; they will keep the drive if they decide the drive is acceptable. There is, as Seagate is fully aware, a chance that a drive may suffer from an intermittent issue, or an issue relating to its interaction with other hardware, but no provisions are made for that. Seagate will keep the drive if they feel like it, passing it on to another customer. In the best case scenario, Seagate will replace the drive which has defective firmware with another, used drive that also has defective firmware, which means the entire return process must be completed again, and again, and again, as each replacement fails in succession, until the expiration of the warranty.

You know what, Seagate can keep the $70. I accept that Seagate cheated me out of my money. But you know what else? I will never purchase another Seagate product of any kind. I've added a helpful little reminder to the right-hand side of the blog.

My problems with the Seagate Barracuda 7200.11 were not confined to the firmware issue, the one that turned the drive into a brick. Maybe if I had enjoyed a year or two of good performance from the drive, I wouldn't have minded so much when it stopped working. But that wasn't the case.

When the drive first arrived, it could not boot more than half the time after Windows XP was loaded onto it. If the boot failed, a black screen displayed with something along the lines of "FATAL SYSTEM ERROR." If the reset button was pressed, then Windows XP would load as usual. This happened every time without fail. To eliminate any other possible cause, I cloned the Seagate drive onto a Western Digital drive that booted every time without fail. Only the Seagate drive hiccuped during boot. And this was brand new, fresh out of the box!

Did I suffer in silence? No, as any reader might have gathered, I'm not the type. I invested an hour speaking with a CSR from Seagate technical support, who walked me through a laborious process before reaching the same conclusion I did. His answer? Seagate does not permit returns unless the drive is dead. Well, now that it really is dead, I'm not sure I want another drive just like it.

I'll tell you what, I'm looking forward to getting one of those keen solid state drives with no moving parts. Competent players like Intel are producing these drives. I've heard good things about Intel drives. All I'm waiting for is the price to go down. The sweet spot for me will be 1gb/$1, although I might hold out for 2gb/$1. Solid state drives are the answer to so many techies' prayers. I would estimate 15% of the problems with computers today derives from hard drives. Solid state drives promise reliability, which by itself justifies their existence, even if they weren't faster, but the icing on the cake is that they are faster, much faster as a matter of fact. Low energy consumption and small footprint are, of course, added benefits, if such were needed.

My dream system is an AMD Athlon II X2, 4 GB of DDR3 memory, a 60GB Intel or Corsair SSD, and a 2 TB WD hard drive. I'm not particular about motherboards, because I don't overclock and don't have any need for HDMI. I prefer on-board video, because I don't play fancy games and don't want a video card. I've priced all this, and with a humble motherboard, mouse, keyboard, and a dvd burner, the price is south of $400. That's the system I plan to reward myself with one day.

Where will I buy my dream system? NewEgg, of course. There is no other rational alternative. One of my friends annoyed me recently by buying a desktop from Best Buy for $900, when I could have built a far superior one for him for $600 (with an LCD monitor). I'm practically willing to build a system for free. My usual flat rate for friends is $50. All right, his system looks nicer, with everything packed inside a monitor-gizmo of some sort. I'll admit I'm not familiar with that layout.

I'm old-school, and to me towers are the way to go. They are easier to maintain, easier to tweak, easier to fix if something goes wrong, which, let's be honest, happens quite enough. I don't like the modern emphasis on minimizing footprint, unless it results in a system that is easier to maintain and troubleshoot, which should always be the bottom line--I don't care what business or profession someone is in. If a system is unreliable or can't be fixed without tossing the whole shebang, then that's a massive problem. Now, laptops have made great strides in this area, and I know techies that troubleshoot and repair laptops without much difficulty. Even so, I prefer desktops. Always have and always will. To me, there's nothing better than a nice, big, fat display with maximum resolution, and a secure, stable power supply that's not going anywhere, a fast box, and a big fat keyboard and big fat mouse for my big fat fingers!
by igor 04:20 8 replies by igor 09:32 6 comments

Tuesday, July 26, 2011

Why I Stopped Eating Fast Food

My favorite fast food joint was Taco Bell. I used to pick up a meal there after work about once a week. The food tasted all right. However, I began to notice side effects. The cheap food seemed to put the pounds on, and it seemed to be causing acne. I wasn't sure, so I attempted an experiment. I quit eating at Taco Bell. Presto, no more zits. I felt better and slept better at night. I recollect similar experiences with other fast food chains. I have not performed a chemical analysis of fast food, but my hunch is that the low prices mean not much care is taken in procuring healthy food.

I discovered that there is food even faster than fast food chains. It's called getting up and making it yourself. The best part about making food is the leftovers. They can be warmed up later in the microwave, which is even faster than cooking.
by igor 04:20 8 replies by igor 09:32 6 comments

Monday, July 11, 2011

Thumbs Down--First Alert Smoke Alarms

First Alert smoke alarms were designed by a cretin. It is nearly impossible to extract an old 9V battery. One has to pry it out using a knife, and the fit is so tight that it is possible to destroy the battery or the alarm in the process. After one connects the battery, the alarm emits a shrill scream that could trigger a heart attack.

A handy device for consumers would be a portable database with blacklisted manufacturers, so that one knows which brands to avoid. First Alert is a brand to avoid at all costs. If another smoke alarm costs three times as much, purchase it. At least the other manufacturer may have given some thought to the issue of battery replacement.
by igor 04:20 4 replies by igor 09:32 0 comments
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