You see, I did not purchase Windows 10 through proper channels. Ever the bargain-hunter, I snagged a product key for Windows 10 Professional off an Ebay seller, who later was banned from Ebay, probably for pushing shady licenses, because all she ever sold was Windows 10 licenses.
Nevertheless, I had paid her $80 for Win10 Pro, and it seemed quasi-legit. I had researched and found it to be a volume licensing for some kind of online academic institution. Microsoft indeed had gotten paid, although not quite as much as they would have preferred, no doubt. No way I was coughing up another $140 for a brand new license. Just no way.
I called Microsoft, and the first Indian I spoke with was a guy with a really smooth, mellow voice. He had me recite my product ID, a 30-digit number. I just loved listening to his voice, it was so clear and smooth. He could easily have been a jazz singer. I didn't really expect that from Indian tech support. In the end, however, he handed me bad news. I had to contact my seller and get the product key, which is different from the product ID. No other way forward, according to him.
I didn't tell him this, but the seller is out of the picture completely. She is gone, kaput, does not answer emails, so forget about that. But I know a thing or two. When I bought Windows 10 originally, the seller did send me a product key, or otherwise I never would have had a licensed Windows 10 in the first place. I printed it out back then and filed it. I found my hardcopy and, armed with that information, called Microsoft again, because Windows for some reason was not accepting that product key anymore.
This time I got an Indian dame, whose name remains Anonymous, because when she connected to my computer, the window indicated it was Piyush. But googling that name suggests that it is a masculine name, not a feminine one. I do not see any male Piyushes in Facebook. I think she was using the previous tech's, or her boyfriend's, log-in details in order to preserve the sanctity of her true identity. In truth, it is not a good idea for young female voices to be attached to actual names that can be researched and tracked down to a location. I would have done the same thing in her position and indeed I do it. The fact of the matter is, although one desires to be appreciated and admired on the Internet before an audience of one's peers, one is well-advised to treat one's identity the same as one's chastity. Many people do not seem to understand that. But Piyush, as I call her, understood.
She fixed everything for me. Windows 10 Pro was activated on my new solid state drive, and she was quick about it and rather nice, too. As for me, I was sunshine and butter on popcorn. I had all my ducks in a row. She did not have to do any extra work or waste any time explaining anything to me. I was always two steps ahead of her. I am not surprised things worked out so well for me in the end. If it is at all possible to get a positive result out of technical support, I can do it, because I am technical support, and I like people and get along quite well with them, whatever their age or gender or any other factor that other people seem to think is important. I am neutral and results-focused and results-oriented, but I also like to have fun and joke around, within the parameters of propriety. I had quite a bit of banter with Piyush.
Here is the strange thing that set me blogging with a title of the false name she used.
She liked me. I was the nicest person she spoke to all day or will speak to all week. I walked around in her mind a bit. There were echoes of unpleasant exchanges with abusive callers upset at Microsoft, and I hated that. People don't always understand how difficult computers can be. They don't know how much patience and work is required to get them to function at all. Most people in support have been abused by the ignorant, the impatient, the negligent and the frankly stupid. I am honored and grateful to the Goddess that I am not like that.
After we disconnected, I walked around the house, exuberant that I had fixed the problem and feeling a lingering pleasure from the strangely potent connection with this Piyush lady from India. Five minutes later, there was a phone call. The caller ID indicated a long distance number, but I just knew it was her.
I picked up, and there she was. She had dialed me by mistake, intending to reach her next customer. But really, are there mistakes? Is it so difficult to dial the correct number in a call center? Her subconscious preferred to talk to me again rather than play the fool's lottery on the next caller. I would have loved to talk with her for hours and learn all about her interesting life in India, but that is not such a good idea. I redirected her back to her work with firm pleasantries. I mark her existence only in this blog. Perhaps in another Universe, another reality, who knows? She was a lovely lady. She deserves to be loved. I have said it. The world must do it.